Privacy Policy

1. Information We Collect

Information you give us directly. When you submit our contact form, call, or email us, we collect the details you provide — typically your name, phone number, email address, and the content of your project or quote request.

Information collected automatically. Like most websites, our hosting and delivery infrastructure may log standard technical data — such as IP address, browser type, device type and pages viewed — for security and website-performance purposes.

Information we don't collect. We don't process online payments through the Website and don't ask for financial or government ID information here. Any such information exchanged as part of an active project is governed by your separate service agreement with us, not this Policy.

2. How We Use Your Information

• To respond to quote requests and general inquiries
• To schedule site visits, consultations and installations
• To communicate with you about an active or prospective project
• To keep records of past and current clients
• To maintain, secure and improve the Website
• To comply with legal, tax and regulatory obligations

We do not use your personal information for automated decision-making that produces legal effects, and we never sell your personal information.

3. Cookies & Tracking Technologies

As of the date above, this Website does not use analytics, advertising, or tracking cookies. If that changes — for example, if we add website analytics to understand how visitors use the site — we will update this Policy and, where required by law, seek your consent before doing so.

4. How We Share Your Information

We do not sell, rent or trade your personal information. We may share it with:

• Employees, contractors and subcontractors who need it to complete a project or respond to your request, under confidentiality obligations
• Service providers who help us operate the Website (e.g., web hosting) or manage business communications (e.g., email delivery), who may only use it to provide those services to us
• Professional advisors, such as our accountant or lawyer, where necessary
• Authorities or third parties where required to comply with a legal obligation, enforce our rights, or protect the safety of others

5. Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Policy, or as required by law — for example, tax and accounting records — after which it is securely deleted or anonymized.

6. Data Security

We use reasonable administrative, technical and physical safeguards designed to protect your information against loss, misuse and unauthorized access. That said, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Under Canadian privacy law (the Personal Information Protection and Electronic Documents Act, "PIPEDA"), you have the right to:

• Know what personal information we hold about you and why
• Request access to, and correction of, your personal information
• Withdraw consent to our collection, use or disclosure of your information, subject to legal or contractual restrictions
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, contact us using the details in Section 11.

8. Third-Party Links

The Website links to third-party platforms, including our Instagram, Facebook and LinkedIn pages, and references brands and manufacturers we install or partner with. These third parties have their own privacy practices, and this Policy does not apply to them — we encourage you to review their privacy policies directly.

9. Children's Privacy

The Website is intended for a general business audience and is not directed at children. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, contact us:

TiroComm
Email: info@tirocomm.ca
Phone: +1 226 750 7507
Service area: Windsor to Ottawa, Ontario, Canada